server management levels

Compare server management levels

Platform has all the functional capabilities available to all customers. Server management levels define the one-time professional services & ongoing managed services we will provide. Our Managed Server Delivery Framework provides setup, 24/7 support, managed security and operational management to help you do more with less

Plan Details

Self Managed

Included Free

Managed

Available at checkout

Managed Pro

Available at checkout

Setup

Security Hardening

Installations

Migration (Websites/Applications)

1 Included

3 Included

5 Included

Initial Security Scanning & Handover

Support

Support Level

24 /7 Standard

24/7 Priority

24/7 Rapid

Response Time

Critical :- Server & services are down
Moderate :- Server is up and some services are down
Minimal :- Server and services are up. Other requests

Critical: 2 hours
Moderate: 8 hours
Minimal: 12 hours

Critical: 1 hour
Moderate: 4 hours
Minimal: 8 hours

Critical: 30 minutes
Moderate: 2 hours
Minimal: 4 hours

Support Requests

Unlimited

Unlimited

Unlimited

Support Channels

Knowledge Base
Control Panel
Tickets

Knowledge Base
Tickets
Live Chat
Phone

Knowledge Base
Tickets
Live Chat
Phone

Monitoring

Server Uptime

Resources

Services

Any 3

All

Custom

Management

Infrastructure Issues

Patch Management

Alerts & Mitigations

SSL Certificates installations

1 SSL Certificate

Upto 5 SSL Certificates

Service Requests

Monitored Services

Unlimited

Firewall Management

Log Management

Optimization

Security

Backup & Cyber Protection

(Subscription of Acronis Cyber protect Cloud Plan required)

(Acronis Cyber Protect Cloud with 50 GB Storage included)

Antivirus / Root Kit Checks

(Subscription required for Windows Server)

Server Level Vulnerability Assessment

Quarterly
(Subscription of Acronis Cyber protect Cloud Plan required)

Monthly

Malware Protection

(Subscription required)

Port Attack Mitigation and IP Blocking

Reporting

Automated Server Performance Reporting & Capacity Planning

Quarterly

Monthly

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